FAQ

1- What Payment Methods Are Accepted?

We accept all major credit cards. You may also check out using PayPal

2- How Do I Return An Item?

Please contact us at contact@casetent.com to assist and guide you through the process

3- How Long Does It Take For My Refund To Process?

Once we receive your return, your refund will be processed within 3 - 5 business days.We will issue the refund back to appropriate account based on the original method of payment. Please understand, one we process the credit, that it may take up to 5 business days for the bank to apply the credit to your account.

4- when will i receive my order?

Please allow 3-4 weeks to receive your order. We import all items from overseas and time taken is due to custom and shipping process.

5- what if i receive my order damaged?

Of course we will take it back your satisfaction is very important to us.

6- How much does shipping cost?

CaseTent is offering worldwide free shipping.

7- Can I change my order after it has been placed?

We typically ship orders within hours of receiving them but shoot us an email to contact@casetent.com as soon as you realize that something may be wrong. We will work hard to get you what you need!

8- How can I find my order?

We will send you a tracking code which you can use in track my order page during the shipping period.